FAQ Returns and Refunds

  • You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    Vitkac.com offers a free collection service to all customers. To use this service, you will need to book a returns pick-up within five days of receiving your order.

  • 1. Order with shippment

    If you are a registered user, please use the “order” tab in “my account” section. Select the appropriate order and select the products you want to return. Then follow the instructions. If you are not a registered user, you will find a link to the page where you can make a return in the e-mail that informed you that the order was delivered. Finally, remember to save and print the return form and attach it to you return. The form can also be downloaded by clicking on this link.

    2. Order with pesonal collection

    Return is only possible directly to the store indicated as pickup location - in person or by courier. In this case, shipping costs borne by you.

     

  • It is up to the bank how soon your refund will be processed. It can take up to 14 days.

  • Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded.
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

  • It is up to the bank how soon your refund will be processed. It can take up to 14 days.

  • We do not offer exchanges. Please return your order and place a new one.

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